Meet Ms. Aithar

Call Centre started it’s was up to the Philippine market early of 2000. When I graduated from college, most people who are in my class from college and in highschool we’re taking the road of applying the call center. Aside from the fact that they said it was easy, the money is also good. All you need to do is to be very good in verbal communication and you are IN.

I actually tried applying in the call center when I got a part-time job in an institution, but unfortunately the next interview for me doesn’t always fit my schedule aside from the fact that my family – parents and siblings are discouraging me to do a call center job.

I was hesitant at first and at the same time nervous whenever I pass my resume, because I know my English is really bad and for sure I will never pass even on the first interview. Like I said, my communication skills and confidence is very low, that it would not lead me for not being hired.

Despite the discouragement from my family, I tried applying for call centre with the “bahala na” as my motto. I’ve asked a lot of friends who were already on that field on what I should do and what are the usual questions for the preliminary interview. They helped me get all through with the process and I got my first phone call interview.

Finally, I had a call from Convergys. I was actually excited and at the same time nervous as I may answer it incorrectly. The interview was on a smooth sailing conversation, when it was my turn to ask the HR, i was disappointed because she wasn’t able to answer my question. So my excitement dropped from the highest to the lowest, because I didn’t expect she would not answer me, since I know call centre agents are trained well and i look up to them as smartest people because they could speak English continuously.

It was from then on, that I promised I will never try again applying at call centre, unless I don’t have any choice at all.

Then, it was lately when I was asked to attend the seminar about  call centre. I didn’t know it was a fun training, very educational (for me), because I’ve learned a lot from the grammar and how one should speak to a customer. And so, I can say, call centre is not as bad as i think it was because one HR wasn’t able to answer my question. And now, I’m already thinking if I  can apply to one of the call centre and experience the hardships and fun in dealing with all kinds of people in all over the world.